How to Use Service
Exclusions
ERH Program Policies
ERH Procedures


A Free Ride Home

If you walk, bike, scoot, skate, rollerblade, bus, carpool, or vanpool to work just one day a week, you can receive a ride home in an emergency — no matter where you live!

Use this service if you have an emergency during your work shift, and you used an alternative commute strategy that day.

For example, use this service if:

  • You or a member of family is ill.
  • You or a family member has a crisis.
  • Your supervisor asks you to work longer than your regular shift without notice.
  • Your carpool driver had to leave early.
  • Your vanpool breaks down.

How to use this service

  1. Fill out the registration form and send it to Ecology Action.
  2. Eligible employees will receive a reimbursement form from Ecology Action.
  3. Need a ride? Call Santa Cruz Yellow Cab at 423-1234, hail an Uber/Lyft, rent a JUMP bike, ride the bus, or if needed, rent a car.
  4. Keep your receipt from your ride and email to Ecology Action with a completed and signed reimbursement form.

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The Fine Print

Exclusions

  1. This program is not designed for your personal use for errands, pre-planned medical appointments, business-related travel, or working late without a supervisor’s request.
  2. Transportation to a doctor or hospital resulting from an on-the-job injury is not covered by this program. Your company has separate procedures for worker’s compensation incidents.
  3. In the event of a major area disaster, this service is not available. A mass departure from member employers could not be accommodated by this service. It is wise to make advance transportation arrangements to apply in the case of a major area disaster.

For more details and information, contact Ecology Action, your Employee Transportation Coordinator, or your supervisor.

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Program Policies & Procedures

Purpose

Many commuters won’t even try using alternative transportation because they fear that in the event of a personal or family emergency, they might be stranded at work. The purpose of Ecology Action’s Emergency Ride Home (ERH) program is to address and help overcome this fear. This ERH program serves ride sharers, bus riders, bicyclists, walkers and telecommuters. With this “commuter insurance policy,” we hope to encourage more commuters to use alternatives to driving alone.

Description of Service

The Emergency Ride Home program provides commuters who use commute alternatives, and who work for companies that belong to Ecology Action’s Transportation Membership Services, with a free ride home in the event of an emergency during the work shift. Eligible employees can use taxi service, Transportation Network Companies (TNCs) like Uber and Lyft, SC Metro buses, JUMP bikes, and rental cars in cases where other options are unavailable.

Eligibility

This program serves commuters who are both: Regular (at least one day per week) carpoolers, vanpoolers, bus riders, bicyclists, walkers and/or telecommuters (including employees who use a combination of these methods).

Employees of Ecology Action’s member employers who preregister with Ecology Action using the registration form above.

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Valid Reasons for Using the Service

  1. Illness of commuter or family members.
  2. Crisis of commuter or family member.
  3. Unexpected request of a supervisor to work past regular “quitting” time. (“Unexpected” is defined as not knowing before the start of the shift.)
  4. Commuter stranded at work because the driver of carpool had to leave. If the carpool driver has an emergency during the day, or has to work late, all stranded riders will be able to take the ride home at the end of the day. Vanpool riders are eligible if the driver or alternate driver are not available.
  5. Drivers of carpools or vanpools are also eligible for this program in the event of a valid emergency situation.

Exclusions

  1. This program is not designed for employee’s personal use for errands, pre-planned medical appointments, business-related travel, or working late without a supervisor’s request.
  2. Transportation to a doctor or hospital resulting from an on-the-job injury is not covered by this program. Refer instead to the company’s procedures for worker’s compensation incidents.
  3. In the event of a major area disaster, this service is not available. A mass departure from Ecology Action’s Transportation Membership Services employers could not be accommodated through this service. It is suggested that commuters make advance transportation arrangements to apply in the event of a major area disaster.

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Costs
Initial cost covered by eligible employee with reimbursement from Ecology Action.

Services

Eligible employees may use the following forms of transportation for their emergency ride home: Uber/Lyft, Taxi, Bus, JUMP Bike, or rental car.

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Limitations of Service

  1. Employees using this program for “unexpected overtime” reasons can only use this service to go directly home. Non-emergency side trips are not permitted.
  2. Eligibility for this program must be approved pending online registration and checking in with your employers Employee Transportation Coordinator.
  3. ERH rides are only available on the days an eligible employee is using a commute alternative.

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Emergency Ride Home Procedures

  1. On preregistering with Ecology Action, the employee will receive a reimbursement form. The reimbursement form must be signed by employee and the employee transportation coordinator or administrative staff associated with this program . For each year that an employee elects to use alternative transportation, two reimbursements can be dispensed.
  2. In an emergency, the employee can hail an Uber/Lyft, call a taxi, ride the bus, rent a JUMP bike, or rent a car if applicable (Each employee who uses this program is responsible for following the proper internal company procedures which apply to leaving the workplace during a work shift.)
  3. On reaching his/her destination, the employee needs to save a valid receipt from the transportation option selection. Upon receipt of a valid receipt accompanying a completed and signed reimbursement form, Ecology Action will reimburse employee for the cost of the ride.
  4. Ecology Action or the member employer has the right to verify the trip purpose of any ride taken under this program. Abuse of the program may result in disciplinary action and/or expulsion from this program or other programs offered by Ecology Action.
  5. Ecology Action will provide ETC’s with the names, home and work addresses and work phone numbers for all employees who are preregistered for the ERH program. ETC’s need to regularly update Ecology Action regarding changes in employee eligibility for this program.
  6. Ecology Action may send evaluation surveys to ERH users. The evaluation asks questions about employees’ ERH experiences and serves as a foundation for program improvement.

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